FIX: Your Computer’s Trusted Platform Module Has Malfunctioned 80090016

If you’re an IT professional and managing Office 365 for your clients, this article may help you to resolve a Trusted Platform Module (TPM) error which your clients may see. Some of the clients while sychronization of email or contacts, will be asked for credentials. After the credentials are entered, they’re asked for same again. And following error happens then:

Something went wrong. Your computer’s Trusted Platform Module has malfunctioned. If this error persists, contact your system administrator with the error code 80090016.

Device Manager Windows 10

In this case, the server message is ‘Keyset does not exist Keyset does not exist‘. The common cause for this issue may be that TPM chip or firmware is not up-to-date. You should upgrade TPM firmware and this should help. Else, you can below mentioned fixes.

FIX 1 – Uninstall TPM And Check

1. Press W8K+ R and type devmgmt. msc in the Run, hit Enter key to open Device Manager snap-in.

Device Manager Windows 10

2. In the Device Manager window, under Security devices, right click on Trusted Platform Module [X.0], where X.0 is the version number and select Uninstall device. Confirm the uninstall operation on confirmation prompt.

Device Manager Windows 10

3. Close Device Manager, reboot and check the status of problem.

If after rebooting the machine, the issue is resolved, it means the TPM chip is really corrupted and you need to seek for its hardware replacement.

If issue still persists, try FIX 2 mentioned next.

FIX 2 – Rename Azure Active Directory Authentication Plugin

By default, Outlook or rather should I say Office 365 on Windows 10 V1703 or later uses Azure Active Directory Authentication Library (ADAL) framework-based authentication. Microsoft says, Office build 16.0.7967 or later, uses Web Account Manager (WAM) for sign-in workflows. This issue can be fixed by renaming the plugin used for the authentication purpose. You need to sign in with different account or perform this workaround from a network share and make sure the client facing this account is signed off. Then try these steps:

1. Press W8K+ R and type %appdata%\Local\Packages and press Enter key or click OK.

3. Note that Microsoft. AAD. BrokerPlugin_cw5n1h2txyewy folder will be automatically recreated as soon as the affected client log in. Start Outlook and allow organization to manage the device. If you get any TPM error, ignore it and continue using Outlook. The error may no longer appearing then.

Kapil Arya

About Kapil Arya

Kapil is presently a Microsoft MVP in Windows IT Pro expertise. He is Windows Insider MVP as well, and author of ‘Windows Group Policy Troubleshooting’ book. In 2015, Microsoft India accomplished him as ‘Windows 10 Champion’. Being passionate Windows blogger, he loves to help others on fixing their system issues. You can follow him for news/updates and fixes for Windows.

Hi Kapil, thanks for this. I followed your steps – but I’m facing the same issues all over again. I’ve been recommended to create a new profile, failing which, I should reformat windows. I’ve read multiple articles here a new profile has not solved the problem.

I started facing this issue of credentials after the latest windows 10 feature update 2 weeks back.

What do you recommend?

we had to replace a motherboard in a staff members laptop and started to receive this error after the new one was installed. Basically just had to rename a AAD Broker folder.

Error Code 80090016 In Microsoft Teams

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Solution to Windows Sign In Error 0x80090016

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Trusted Platform Module has malfunctioned, error code 80090016

Oct 31, 2019 · Open up the Windows Explorer and navigate to the following

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I had to add additional steps.. Completely close and kill Teams. Go to Settings Windows+I. Go to Accounts. Go to Email & accounts. Disconnect the school or work account that you are trying to use with Teams.

Jan 27, 2021 · Teams error 80090016 affects only the desktop app. So, you

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ted Platform Module has Malfunctioned Error Code 80090016

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abeled 80090016 after a systemboard replacement. The actual error verbiage is «Your computer’s Trusted Platform Module has malfunctioned. If this error persists, contact your system administrator with …

Jul 31, 2020 · Error 0x80090016 is an error that appears due to various r

easons such as: B. corrupted system files or bad sectors. The error can occur whenever the connection between your operating system and the hard drive is interrupted.

Today i get the following one error notification while i try to login my mic

rosoft teams application in my windows 10 pc :We’re sorry-we’ve run into an issue.

Oct 29, 2020 · If you are using Windows 10 with Microsoft 365 or Office 3

65 Application like Outlook, PowerPoint, SharePoint, Microsoft Teams or any of the Microsoft software like Visual Studio etc., on your device you may face this ve…

Outlook 365 Trusted Platform Module error code 80090016

Please remember to mark the replies as answers if they helped. If you have f

eedback for TechNet Subscriber Support, contact [email protected] Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

Feb 01, 2021 · It usually occurs if your Windows 10 computer cannot store

or retrieve your Microsoft credentials. Removing all your credentials from the Credential Manager is …

How to Resolve Windows Login Error 0x80090016

Jul 03, 2020 · The 0x80090016 is an error that you may receive during the

process of PIN setup or while signing in your Windows with PIN. The Windows login error 0x80090016 is often accompanied with the following error message:

Outlook 365 Trusted Platform Module error code 80090016

May 30, 2019 · Microsoft Teams, Power BI, FLow etc. is unaffected Creat

ing a new profile for the user does solve the problem, but this is not an option for the thousands of users we are migrating. Tuesday, October 8, 2019 7:05 PM

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Teams error while logging in. : MicrosoftTeams

Teams client version is the latest. Check for any newly added GPO changes. U

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Nov 26, 2018 · If you have feedback for TechNet Subscriber Support, conta

ct [email protected] Edited by Carl Fan Microsoft contingent staff Tuesday, November 27, 2018 3:00 AM Proposed as answer by Carl Fan Microsoft contingent staff Wednesday, November 28, 2018 8:13 AM

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Jan 20, 2021 · Navigate to C:\Windows\ServiceProfiles\LocalService\AppDat

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How to Fix Error 0x80090016 on Windows 10

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Why do I get error 80090016 on Microsoft Teams?

Microsoft Teams Error 80090016 "Your computer’s trusted platform module has malfunctioned" Whenever I try to login to Teams I get this error, and it’s really weird because once I was able to login but all my chats disappeared and I wasn’t in the team I’m supposed to be.

What is the error code 80090011 for Microsoft Outlook?

Your computer’s Trusted Platform Module has malfunctioned. Jatin Makhija| February 2, 2021January 26, 2021| Microsoft Outlook| Microsoft Teams February 2, 2021 Home» Microsoft Outlook» Outlook and Teams not launching, Error code 80090016. Your computer’s Trusted Platform Module has malfunctioned.

What does TPM error 80090016 mean in Windows 10?

If you’re coming across this article, then you’re probably running into this TPM error for your Azure or Office 365 Windows 10 account. The error says “Your computer’s Trusted Platform Module has malfunctioned. If this error persists, contact your system administrator with the error code 80090016.”

How do I fix Microsoft Teams error code?

The quickest possible fix here is to log in to your Microsoft Teams account through the web app. It’s been reported that the error code caa7000a is usually an issue faced by the desktop client of Microsoft Teams. You can log in to MS Teams by going to https://teams. microsoft. com/ and log in using your MS Teams credentials.

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