Вы когда-нибудь сталкивались с ситуацией, когда вы получали ошибку 0x80072EFD при попытке активировать Office 365, Office 2013 или Office 2016? Если да, вот причина, почему это происходит. Office иногда создает проблемы при завершении процесса активации из-за проблем с сетью. В этом случае Office отображает следующее сообщение об ошибке:
Мы не можем связаться с сервером. Пожалуйста, повторите попытку через несколько минут. (0x80072EFD)
Об этой ошибке сообщают многие покупатели Office, которые приобрели годовую подписку на Office 365. При активации подписки через Интернет они постоянно получали сообщение об ошибке, выражающее невозможность связаться с сервером.
В качестве обходного пути вы можете попробовать эти шаги по порядку. После каждого обходного пути попробуйте снова активировать Office.
Код ошибки 0x80072EFD при активации Office
1] Временно отключите настройки прокси
Пользователям, использующим одно и то же устройство дома и на работе, рекомендуется отключить настройки прокси-сервера в Microsoft Edge перед установкой программного обеспечения Office. Процедура может отличаться для других браузеров в зависимости от настроек прокси.
Предполагая, что вы используете Microsoft Edge, нажмите кнопку «Пуск» и выберите «Настройки».
Далее выберите «Сеть и Интернет», нажмите «Свойства обозревателя» и перейдите на вкладку «Настройки», чтобы настроить прокси-сервер для подключения.
Снимите флажок, чтобы отключить любые настройки прокси.
Если вы используете IE, вы можете легко сбросить настройки прокси Internet Explorer, используя Fix It.
3] Временно отключите антивирус
Отключение стороннего антивирусного программного обеспечения перед активацией Office также может помочь. Вы можете снова включить или переустановить антивирусную программу после завершения установки Office.
Чтобы отключить его, вы можете щелкнуть правой кнопкой мыши значок области уведомлений и выбрать «Отключить» или «Выйти».
3] Временно выключите брандмауэр Windows
Если вы используете брандмауэр от другого поставщика, проверьте способ временного отключения брандмауэра. Обычно можно щелкнуть правой кнопкой мыши значок в области уведомлений и выбрать «Отключить» или «Выйти».
4] Используйте Microsoft Support и Recovery Assistant для Office 365
Пользователи Office 365 для бизнеса могут загрузить Microsoft Support and Recovery Assistant для Office 365, чтобы помочь вам решить проблемы с активацией.
5] Обратитесь в службу поддержки Microsoft
Если ничего не помогает, вы можете обратиться в службу поддержки Microsoft. Существуют различные варианты. Выберите тот, который лучше всего подходит для вашей ситуации, и сообщите о своей проблеме им.
How to Fix Windows 10 Store Error Code 0x80072EFD
The Windows Store sure does a great job of providing Windows applications to your desktop. But, you might see an error when accessing Windows Store. The error message will most likely be:
There will be an error code mentioned at the bottom of the error screen. Although you can see a wide range of error messages, the most likely ones are 0x80072EE7 0x80072EFD, 0x801901F7 and 0x80072EFF. These errors will, obviously, prevent you from accessing the Windows Store.
There can be a couple of things causing this issue depending on the error code. But, the most common thing that causes these type of issues are related to connection issues. In fact, a message related to Windows Store connection might appear on the error screen. These errors can also occur if you are using a proxy server or a proxy app like Zenmate. Lastly, this problem can also be cause by improper permissions in the registry editor. So, there are a lot of solutions for this problem. So, start from the method 1 and follow the steps given in that method. If that doesn’t solve the problem then move to the next method.
Solution 1: Clear the Windows Store cache
To start with, you should simply clear the Windows Store cache as doing so is the solution to a wide variety of different Windows Store-related issues and may just be able to get the job done in this case as well. In order to clear the Windows Store cache, you need to:
Solution 2: Re-register the Windows Store
When it comes to Windows 10 issues involving the Windows Store, it is always a good idea to re-register the Windows Store and see if that fixes the problem. Many Windows 10 users who have been affected by this specific issue have had success with getting rid of it by simply re-registering the Windows Store. In order to use this solution, you need to:
Solution 3: Rename the Software Distribution folder
Located in the root folder of your computer’s HDD/SSD is a folder named Software Distribution, and there is a pretty decent chance that you’ll be able to fix this issue by simply renaming this folder, like many affected users before you have, and forcing Windows to automatically create a new one. In order to do so, you need to:
net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserverren X:\Windows\SoftwareDistribution SoftwareDistribution. old
Note: Replace the X in this command with the letter corresponding to the partition of your computer’s HDD/SSD that Windows is installed on. Usually, it is C:\
net start wuauserv
net start cryptSvc
net start bits
net start msiserver
Solution 4: Enable TLS
If none of the solutions listed and described above have worked for you, you may be suffering from this issue because TLS is disabled on your computer. If that’s the case, simply enabling TLS will get the job done and resolve this problem. In order to enable TLS on a Windows 10 computer, you need to:
Solution 5: Disable Proxy
Having a proxy enabled can prevent you from accessing the Windows 10 Store.
Alternatively, you can follow these steps.
This will reset the proxy settings and give you a direct internet access.
Solution 6: Enable TLS
Enabling TLS from the Internet Options has worked for plenty of people. So, follow the steps given below to enable TLS.
Once done, check if the Windows Store works or not.
Solution 7: Turn of Proxy Server
Turning off the option for using proxy server has also worked for the majority of users. This makes sense because using a proxy server might cause connectivity issue.
The steps for turning off proxy server are given below
Check whether the Windows Store has started working or not.
Solution 8: Update Windows
Even though this solution hasn’t worked for a lot of users but it is worth a try. Some of the users resolved this issue by simply updating their system. This solution will definitely work if the problem was caused by a Windows Update. Microsoft will definitely release a fix in the next Windows Update so installing the newest update should help.
Note: In some cases, users couldn’t even download the Windows Update. This was probably because of the same reason that was causing the issue with the Windows Store. So, if you can’t update your system then don’t worry. Try to follow the steps given in other methods.
Solution 9: Set Time & Date
Setting the correct time and date is another solution that has worked for plenty of people. This will solve the issue if the Windows Store was having troubles with the connection. Having a wrong time and date can cause connectivity issues.
This should solve the issue if the Windows Store was misbehaving because of wrong time and date.
Solution 10: Turn on Windows Update Service
Although we have already told you to update the Windows in method 3, but this method is a bit different. A lot of people have resolved the issue by setting the Windows Update Service to Automatic. Apparently, there is a correlation between Windows Store and Windows Update, and turning the Windows Update Service on resolves the Windows Store issue.
Follow the steps given below to turn on Windows Update Service
Your Windows Store should work after the reboot.
Solution 11: Enable DNS Client Service
Enabling the DNS client service is another solution that has been fruitful for a bunch of users. Follow the steps given below to turn on the DNS Client Service
Check if this resolves the Windows Store issue or not. If this doesn’t solve the Windows Store problem then move to the next method.
Solution 12: Fix Permission Issues
As mentioned in the beginning, the problem can also be caused by a permission issue in the registries. So, allowing the proper permissions to the registry key solves the issue as well. The steps for changing the permissions of a registry key are given below
Источники:https://techarks. ru/office/aktivaciya/my-ne-smogli-svyazatsya-s-serverom-oshibka-0x80072efd-pri-aktivaczii-office/
https://appuals. com/how-to-fix-windows-10-store-error-code-0x80072efd/
